Politique de remboursement

At Code Bleu Co., we want you to be completely satisfied with your purchase. In accordance with the Quebec Consumer Protection Act, we accept returns only in specific situations.

Return Period

You have 7 days from the date you receive your order to notify us of any issues and request a return or exchange, only in the following cases:

The item is defective or damaged upon receipt
The item does not match your order (wrong product, incorrect size sent, etc.)

Please note: Requests made after this period will not be accepted.

Eligibility Conditions

To be eligible for a return, the item must be:

In its original condition (unworn, unwashed, unused)
With all original tags attached
In its original packaging
Accompanied by proof of purchase (invoice or receipt)

How to Make a Return

To request a return, please contact us at:
Info.codebleuco.com

Return address will be provided after approval.

Please include:

Your order number
A description of the issue (defective, wrong product, etc.)
Clear photos of the item, if possible

⚠️ Items returned without prior authorization will not be accepted.

If your return is approved, we will provide a return shipping label and instructions for sending the item back.

Damages, Defects, or Order Errors

Please inspect your order upon receipt. Contact us within 7 days if the item is:

Damaged or defective
Not as ordered

We will work to resolve the issue quickly through a replacement, exchange, or refund.

Non-returnable Items

Returns are not accepted for:

Sale or promotional items (final sale)
Gift cards

Refunds

Once your return is received and inspected, we will confirm by email whether your refund is approved.

If approved, the refund will be processed via your original payment method within 10 business days.

Please note: Processing times may vary depending on your financial institution.

If more than 15 business days have passed since approval, please contact us at:
Info@codebleuco.com